Shipping policy

Last updated: 29 October 2026

Where we deliver

We ship within South Africa using Aramex Store-to-Door, subject to Aramex accepting the product, including its battery handling, and the destination for carriage. The service is available only to physical addresses in areas supported by the courier. We confirm that delivery can be arranged before dispatch.

If the courier cannot accept the product or deliver to your destination, we will contact you before dispatch. If delivery cannot be arranged, we will cancel the order and refund the full amount paid. We will not add a charge or substitute different delivery terms without your agreement.

Delivery address and charges

Enter a complete physical delivery address and a telephone number where the courier can reach you. We currently offer free Standard delivery on all orders within South Africa, with no minimum spend or quantity. Your available options and any delivery estimates will appear at checkout before you place your order. Rates and eligibility shown at checkout apply to your order.

Dispatch, timing and tracking

We will arrange dispatch after the order is accepted and courier delivery has been confirmed. Delivery estimates shown at checkout are estimates, not guaranteed dates. The courier’s route, service conditions and destination can affect timing. We will share the Aramex waybill or tracking details after dispatch when they are available. Tracking information may take time to update.

Problems with a delivery

If a parcel appears late, is missing, arrives damaged or contains the wrong item, contact us through our contact page with your order number and a description of the issue. Photos of visible damage can help, but do not delay contacting us if you cannot provide them. We will work with you and the courier to address the issue. Your rights under South African consumer law remain in place; transit does not remove those rights.

For cancellations, faulty goods and refunds, see our returns and refunds policy.