Refund policy

Last updated: 25 October 2026

This policy explains how to contact FullyKitted about a cancellation, return or refund. It does not limit any rights you have under South African consumer law.

Online order cancellations

For a qualifying online transaction, the Electronic Communications and Transactions Act gives you 7 days after receiving the goods to cancel without giving a reason or paying a penalty. We may charge only the direct cost of returning the goods. We will refund the full payment, including original delivery charges, within 30 days after cancellation. This deadline is not delayed until we receive or inspect the goods.

This cooling-off right is subject to the exclusions set out in the Act. This policy does not limit any other statutory right.

Faulty, unsafe or defective goods

If goods fail to meet the standards required by the Consumer Protection Act, you may return them within 6 months after delivery, at our risk and expense and without a penalty. You may choose a repair, replacement or refund, subject to the Act. If repaired goods still have the same failure, or another failure appears within 3 months after repair, you may choose a replacement or refund.

These statutory remedies are not limited by a separate store warranty or by a requirement to use a particular remedy first. The Act’s requirements and exclusions continue to apply.

How to contact us

Contact us at fullykitted.co.za/pages/contact with your order number and a description of what happened. Photos can help us understand the issue, but they are not a condition for exercising a statutory right. We will provide return instructions where a return is appropriate. Please package goods safely. Keep the original packaging if you still have it; it is not a blanket condition for a statutory remedy.

Do not ship a device with a damaged, swollen, leaking or overheating battery. Contact us first for safe handling instructions. Do not send it through a courier until we have advised you how to proceed.

Refunds

Where possible, we refund to the original payment method. Your bank or payment provider may take additional time to show a refund after we issue it. This processing time does not change any refund deadline that applies to us. We will not substitute store credit for a refund where the law entitles you to a refund.